Jess
Your Citizens Banking Assistant
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Named after Jessie Grant who made our very first deposit in 1871, Jess is here to help you with accounts, loans, cards, and more - available 24/7.
Get instant support for all your banking needs, anytime, anywhere.
Open Checking, Savings, Money Market, or CD accounts. Apply for credit cards with rewards, cash back, or low APR options.
Get rates for personal loans, auto loans, student loans, mortgages, refinancing, and home equity lines of credit.
Help with online banking, mobile app, password reset, bill pay, mobile deposits, Zelle transfers, and account access.
Report lost or stolen cards, dispute transactions, report fraud, and get immediate account protection assistance.
Locate nearby branches and ATMs, get hours of operation, and learn about available in-branch services.
Need human assistance? Our AI seamlessly connects you to a live representative when needed.
Your Citizens Banking Assistant
Quick actions: